Job Ref: 212870525

Date: 2020-12-07 16:49:25

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Our client, a leading Financial Services firm are looking to hire customer support specialists at the start of January 2021 to deliver exceptional service levels to their consumer business arm.

This is a fantastic opportunity for someone with experience within the financial services sector, or indeed if you are looking to develop your knowledge and experience and have a keen interest in this sector.

Key responsibilities:

* Answer incoming calls from customers and applicants

* Provide an overview of the product portfolio

* Administer the opening of new accounts

* Take ownership of account related questions and queries and resolve any outstanding issues

* Build and maintain rapport with customers and provide first class customer service

* Maintain call metric standards via relevant KPIs

Key skills required:

* Previous experience within the financial services sector – highly desirable

* Ability to maintain exceptional customer service in a fast paced and dynamic environment

* Highly self motivated and a motivator of others – strong team player

* Ability to provide solutions to any challenges the customer may face

Please note that due to the high volume of applications we receive, only suitable people will be contacted.

Salary: £10 per hour inclusive of holiday

Must have own laptop and good working WIFI

Start date: January 2021

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