Job Ref: 212806395

Date: 2020-11-25 10:10:30

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We are currently looking for a Customer Advisor – Account Recoveries to join our busy and exciting team based in Milton Keynes. You will be working 40 hours a week with flexibility required 8am-8pm Monday to Friday with rotational Saturdays. In return, we are offering a competitive rate of £9.84 per hour, plus excellent benefits.

TSYS Managed Services EMEA are part of TSYS, a Global Organisation serving 400 clients in more than 80 countries. We make it possible for millions of people to use our payments solutions including credit, debit, prepaid and merchant services.

Benefits of joining us as our Customer Advisor – Account Recoveries:

Working for TSYS Managed Services not only offers great roles but also a fantastic working environment and a number of development opportunities. You will also benefit from;

– 29 days holiday, including bank holidays (with the option to buy/sell an additional 5 days)

– Peoples Pension scheme

– Free on-site parking

– On-site canteen

– MediCash Plan (on completion of 6 month service)

– Cycle to work Scheme (on completion of 6 month service)

– Free tea and coffee

Key duties and responsibilities of our Customer Advisor – Account Recoveries:

– Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations.

– Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts.

– Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.

– Inbound and outbound telephone calls with Credit Card customers to identify customer circumstances, agree customer outcomes and solutions including: taking payments, making payment plans, referring to a Debt Management Company or other

– Collate, update and maintain internal collections systems and customer databases

– Ensure statutory and regulatory requirements are upheld and customer notes updated

– Achieve Key Performance Indicators (KPI’S) in line with Service Level Agreements including quality standards.

What we are looking for in our ideal Customer Advisor – Account Recoveries:

– Results orientated

– Customer focussed with previous experience in a customer service role

– Able to build relationships

– Effective communicator with good written and verbal skills

– Strong attention to detail

– Experience in credit card/financial services is desirable

If you are passionate about putting customers first, are motivational, inspirational, and results driven with a passion to succeed then click APPLY now to become our next Customer Advisor – Account Recoveries.

All successful applicants will be subject to a financial background and criminal record (DBS) check as part of our recruitment process.

TSYS Managed Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity

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