Job Ref: 212802713

Date: 2020-11-24 15:48:18

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Job Summary:

Supports the Account Managers and Publishers to enable the streamlined management of their Accounts and associated content and advise on other services to achieve sales growth targets.

Essential Duties:

* Ensure the timely integration of new content ingestion in co-ordination with Publishers

* Manage the Publisher side of targeted promotions, aimed at generating additional content ingestion and/or drive volume.

* Maintain up to date and accurate knowledge on the full range of Ingram services, to be able to advise publishers appropriately.

* Management of systems on behalf of the Publisher and the company, including CMS, CSS etc. to ensure publisher requirements are recorded and actioned accurately.

* Liaison with internal teams, both in the UK and US, as necessary, to meet the needs of publisher.

* Deal with all publisher queries efficiently and accurately.

* Review of production proofs, based on publisher specifications.

* Assisting customers with EDI Implementations as appropriate.

* Coordinating client reporting as required.

* Supporting the drive for sales growth via effective execution of existing orders and advising clients appropriately about Ingram’s range of products and services.

* Attending publisher meetings with Account Managers as appropriate and client training on systems where appropriate.

* Proactive sign-posting of new publishers to and/or migration of existing LSUK accounts to Ingram Spark as appropriate or directed by management.

* To be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment.

* To report any accidents, potential hazards to your Line Manager immediately.

Other Duties:

* May be required to accompany Account Managers to publisher meetings.

* Any other duties as required in line by Managers from time to time, and commensurate with role and responsibilities

Knowledge, Skills, and Abilities:

* Customer-centric approach.

* Attention to detail.

* Additional languages skills would be an advantage.

* Good administrative skills, able to prioritise workload and work on own initiative.

* IT literate.

* Good levels of literacy and numeracy.

* Problem-solving and solutions focused.

* Positive and constructive approach to working with others.

* Flexibility is critical – must be able to adapt to frequent change

* Experience of B2B client support.

* Proven experience of working in a fast-paced, changing environment.

Essential Physical Demands

* Ability to work flexible hours.

* Standard office environment and mainly sedentary work.

* Ability to travel if required

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