Job Ref: 212708141

Date: 2020-11-05 22:41:38

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Retention Advisor

Temporary

£11.00 per hour

Milton Keynes

At the heart of our clients' business is a desire to offer their customers a first-class service throughout their customer journey. As a Retention Advisor you will join a high performing outbound Telemarketing department. Working within this integrated function, you will be a crucial part of the loyalty & retention process, arranging the appointments for our customers to visit the retailer network, leading to the future sale of one of their products.

Start Date: Tuesday 1st December 2020

Duration: Initially 6 months – potentially longer, or temp to perm for the right candidate

Hours: Rotational 1 x week Monday to Friday 9:00am – 5:30pm and 1 x week 11:00am – 7:30pm

Location: The company is based in Tongwell, Milton Keynes. However, you will be working from home for the time being – all the necessary equipment will be provided

Pay: £11.00 per hour

Key Responsibilities:

Making a high volume of outbound calls to customers (80-100 per day) in a targeted environment.
Providing quality information in respect of the products and services and discussing the customers' different options.
Arranging for the customer to visit a retailer with a view to them making a purchase.
Recording all action points on the customer contact system.
Adhering at all times to the Data Protection Act and Consumer Credit Act.

Profile of the ideal candidate:

A minimum of 2 years experience within a similar role.
Pro-active, engaging and able to hit the ground running.
Enthusiastic about the role and working for the business.
Able to comply with policies and procedures and the handling of data.
Comfortable working in a targeted environment.
Have excellent written and verbal communication skills.
Able to apply a great amount of attention to detail to their work.

Please note:

Due to the sensitivity of the information you will be handling, a Criminal Record check (DBS) and a Credit Check will need to be completed prior to starting.

If you feel you have what it takes, please apply today because we'd love to hear from you!

Role advertised: 5th November 2020

WE WOULD PREFER YOUR CV IN WORD FORMAT

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

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