Job Ref: 212628171

Date: 2020-10-21 11:22:04

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Once Britain's Best-Kept Secret, Bletchley Park is a unique heritage site and vibrant tourist attraction and is now seeking a Retail and Admissions Assistant based in Bletchley, Milton Keynes to welcome visitors on entry to Bletchley Park through admissions and coach arrival. We will offer the Assistant a pension scheme, BUPA wellbeing cash plan and 33 days holiday pro-rata pa including statutory holidays.

As the Retail and Admissions Assistant at Bletchley Park, your responsibilities will include:

Developing an understanding of our internal and external customers and treat all visitors with respect and courtesy. 
Promoting the shop(s) and museum to all visitors, in a professional and courteous manner.  
Operating an admission or till point and service the Multi-media Guide (MMG) counter.
Monitoring levels of stock, completing deliveries, replenishing the shop floor and keeping all areas tidy and clean.
Maintaining the standards and displays which create the visitor experience.  
Assisting with the fulfilment of online and mail orders when requested including dispatching of goods in a timely and professional manner.
Answering all queries whether by customers, colleagues or suppliers, in a courteous manner and directing the query to the Supervisor if you are unable to answer satisfactorily.
Meeting and greeting coach visitors to Bletchley Park and updating coach drivers on parking information.  
Covering the film area to ensure the health and safety of our visitors.
We are looking for a Retail and Admissions Assistant with the following skills and experiences:

Knowledge of and interest in the Bletchley Park story with a willingness to promote the Trust’s mission.
Experience working in a retail outlet in a customer service role.
Demonstrable experience in managing stock.
Previous experience working at a popular tourist attraction.

Reliable, conscientious, honest and dependable.
Physically fit with the ability to stand for long periods of time.
The ability to stay calm and deliver visitor service with grace and friendliness when dealing with difficult situations, such as visitor complaints.
This is a uniformed post and a smart appearance is required. You will be working 4 days per week on  a rolling rota system, working every other weekend. Occasionally, evening hours will be required on special events and these will be paid at the basic rate. 6 months probationary period.

In return, the Retail and Admissions Assistant at Bletchley Park will receive a salary of:
Under 18’s probation period £6.30 / £6.95 per hour post probation
Over 18's probation period £8.50 / £8.92 per hour post probation

To join the Bletchley Park team as an Assistant, click apply now.

The Trust operates a policy of compliance with the law on grounds of non-discrimination on the basis of race, colour, sex, age, nationality or disabilities. No smoking is permitted in any offices or buildings. 

Make a difference, be the best, value each other.
The internal job title for this position is Visitor Services Assistant
Strictly no agencies.

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