Job Ref: 212623365

Date: 2020-10-20 14:46:03

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Job Title: IT Site Support Technician
Location: Aylesbury
Duration: Temporary – 2 months (possibly longer)
Salary: £14 ph

Role Overview:
This is a fantastic opportunity to join a leading company and influence the shape and future of IT Support from day one. They will be insourcing Desk Side Support, recruiting an entire team to support 10,000 users globally. This is primarily a customer facing role handling user walk-ins and any incidentsrequests from unresolvable from the Service Desk.

Company Overview
With the mission of capturing the biggest market share in the area of cyber security, network security, endpoint security, threat research, malware research, cloud security, we work together for a common goal of shaping the company's future by designing and building the best in class robust and scalable security products for consumer and enterprise customers. As industry top performers, we aim to develop optimized high performance system software solutions with high availability and reliability.

About the Role:
The IT Site Support Technicians role is to provide support to all members of staff globally. The successful candidate will communicate with users across all offices, in person, over the phone, via email and instant messaging platforms.

The ideal person will have experience with most of the following:

Windows 10, OSX, Mobile Devices (Android, iOS)
Experience in a helpdesk ticketing environment, ideally in Service Now
Exposure to ITIL Policies and Procedures, specifically Incident, Request, Knowledge and Problem Management.
Office 365 Administration
Office 365 Applications – Word, Excel, PowerPoint, Outlook
Basic understanding of Networking and Voice technologies and the ability to troubleshoot.
Excellent customer service experience
Enthusiastic and a 'can-do' attitude.
Administering Security Products Solutions for Clients
The ability to troubleshoot Laptop Hardware Issues.
The ability to work with vendors, specifically Laptops, Printers, Mobility and Audio Visual.
Traits:

The ideal candidate is self-motivated and results oriented.
High integrity and excellent judgement.
Highly collaborative
Intellectual curiosity – you're eager to learn new concepts; you're willing to admit you don't know certain things, will ask for help, roll up your sleeves, and learn
Sense of ownership – you have a mentality of "the buck stops with me" and always ask "what did I contribute to this situation?"
Low ego – you shouldn't be prone to thinking that a job is too small
Brave, adaptable, calm under pressure – you're unafraid to operate in high-pressure, chaotic situations

Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's .

As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

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