Job Ref: 212576575

Date: 2020-10-12 11:34:30

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Service Improvement Coordinator (Housing)

Kents Hill, Milton Keynes

Full Time

Permanent

£30,862

Would you thrive in a job that is making a real difference to people’s lives in your region?

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for customers. They provide additional, critical services to support the most vulnerable but we also build shared ownership and outright sales for those who want to get on the property ladder.

About the role:

They are currently seeking a Service Improvement Coordinator to join the team. This is a key position within a newly created team responsible for the delivery of process innovation and continuous improvement initiatives across customer facing teams. The main purpose of this role is to identify and deliver service improvement activity. Your main responsibilities will include:

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Working with key business stakeholders and “LEAN champions” to build a continuous improvement environment to support an ongoing programme of change

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Facilitating improvement-based workshops to drive ideas and solutions

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Establishing requirements and drive change using colleagues interviews, document analysis, requirements workshops, surveys etc

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Supporting the delivery of better value and greater efficiency

What they’re looking for:

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Experience of / qualification in service improvement and / or lean principles

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Experience of analysing data to identify trends and service improvements

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Experience of implementing new systems and improving processes / performance

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Knowledge of lean tools, techniques and templates

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Excellent IT skills

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An objective and analytical approach

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Outstanding problem solving skills

What they offer:

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Annual leave up to 30 days

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Generous defined contribution pension scheme – employer contribution up to 10%

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Life assurance (2x salary)

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Generous sick pay

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Free car parking

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Numerous learning and development opportunities including qualifications

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Paid professional subscriptions (max 2 if both relevant to role)

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Flexitime

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Medicash counselling (helpline and face to face)

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On-site wellbeing activities including Massages,

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Free annual flu jabs

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Plus lots more!

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.

You are just one click away from starting your journey…

Our client is committed to implementing our Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.

NO AGENCIES

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