Job Ref: 212570659

Date: 2020-10-09 15:31:20

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Exciting new opportunity to use your customer support & IT service desk management experience to transform a critical IT service desk function from standard hours to a true 24 x 7 operation. This job is about having the experience and confidence to drive continuous improvement of a busy IT service desk supporting NHS systems and applications

Key criteria needed for the Senior Service Desk Manager

• At least 4 years experience of managing an IT service desk
• ITIL qualification
• JIRA expertise
• Strong and proven management experience, including staff, tasks allocation, projects and customers
• Excellent knowledge of management methods and techniques
• Ability to lead and think strategically
• Advanced trouble shooting skills and ability to identify behaviours that affect customer satisfaction

This role involves creating quality work processes within ITIL framework and ISO standards along with establishing and implementing metrics and measure for customer satisfaction. 

If you are looking for a new and exciting challenge within Service Desk Management and meet the above criteria please apply today

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