Job Ref: 212553419

Date: 2020-10-07 10:01:34

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Neighbourhood Manager based on site at Wycliffe End, Aylesbury

Salary £33,982 per annum

Full time – 37 hours per week 

Permanent 

The Vale of Aylesbury Housing Trust is a Buckinghamshire based housing association providing homes and services to local communities throughout the Vale of Aylesbury, we have around 7,200 homes. We pride ourselves on working closely with residents and surrounding communities to make sure we deliver high quality housing, homes and services. We are embarking upon our ambitious, new (Apply online only) organisational strategy and we are looking for a Neighbourhood Manager to be based on site at Wycliffe End to help us deliver excellent customer service, service delivery and customer satisfaction to our residents at Wycliffe End and Walton Court as well as achieving our wider vision and goals.

The Role:

To provide a high quality resident focused housing management service that demonstrates the Trusts corporate values and makes a real difference to resident’s lives, including ensuring our properties are well presented and maintained.

To ensure that services we deliver are responsive to local needs, working closely with other Trust teams encouraging involvement and feedback as an integral part of the service.

To take a responsive approach to safeguarding matters and working with other agencies and attending meetings where required to ensure all cases are risk-managed and safety planned appropriately.

To provide support to the ASB Case Managers and partner agencies to tackle and prevent abuse of all forms, including domestic, financial, sexual, physical and emotional abuse using the Trust’s wider toolkit to take robust action against perpetrators of abuse and ensure that victims are appropriately supported and signposted.
Through close and regular contact with tenants, identify and assist vulnerable tenants, referring them on to Additional Housing Management Support Services or other relevant agencies and monitoring these services to enable the tenant to sustain their tenancy.

Work with residents and other agencies as appropriate to address hoarding and neighbourhood issues in our tenancies recognizing the mental and emotional needs of some residents using a supportive collaborative approach.

Provide advice to tenants and applicants on housing-related issues, following clear policy and procedure guidelines. The post holder must be appreciative of the need for confidentiality and sensitivity due to the nature of issues discussed, which may include property rights on relationship breakdown, domestic abuse or child welfare concerns.

Managing Neighbourhood Walkabout Programme in your designated area. To include setting timetable, advising all necessary parties, attending walkabouts, collating resulting estate action plans. Then monitoring the action plans, chasing progress with responsible parties and preparing monthly progress reports for monitoring purposes.
To undertake tenancy management issues such as successions and assignments, plus specified breaches of tenancy such as non-occupation and lead on managing the Customer Journey Throughout Assured Shorthold Tenancy, completing 8 week and 8 month tenancy visits and making decisions on tenancy conversion/extensions based on tenancy conduct and circumstances.

To monitor tenancies and manage tenancy issues, taking action to remedy breaches in tenancy conditions in accordance with the VAHT’s policy and procedures (involving external partners / agencies as and when required), including the service of Notices of Seeking Possession, Section 21 Notices and applications to the Court for possession and eviction orders, subject to the approval of the Senior Neighbourhood Manager.

(Please refer to the Job Description for the full list of duties for the role)

Required Skills and Experience:

A good standard of education and appropriate work experience in a housing related role.

Excellent understanding of social housing & neighbourhood management issues.
Experience of developing partnership working with support agencies, local authority and community groups.

Experience of communicating effectively with customers, partners and voluntary and statutory agencies.

Experience of liaising, and working effectively both with individuals and groups of people and ability to work as part of a team and unsupervised.

Excellent written communication skills with the ability to write accurate & clear correspondence & reports.

Able to form and maintain good working relationships at all levels internally & externally.

Ability to show team working focus: a commitment to working with others across teams to achieve results together.

Ability to think laterally and help devise and implement innovative solutions to sometimes complex problems.

Ability to shows customer focus: providing excellence in service, seeks to meet the needs of customers, engage residents and involve them.

Problem solves: drives for outcomes, proactive to resolve issues and avoids escalation.

Commitment to the aims and ambitions of VAHT and broader issues of social housing, quality, customer service, best practice and value in all aspects of VAHT’s operations.

(Please refer to the Job Description for the full list of required skills and experience for the role)

E&D Commitment:  Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we especially welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity.

Closing date: 28th October 2020 – midday 

Interview date: w/c 2nd November 2020

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