Job Ref: 212513833

Date: 2020-09-30 09:21:34

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My client is one of the fastest growing and most dynamic companies within their field. They are looking for a highly effective Sales Operations Specialist for the UK Office in Milton Keynes.
You will be responsible for overseeing multiple customer accounts on a daily basis from product order to product receipt and tracking. Daily interaction with customers, sales team, accounting and shipping, personnel to ensure that the customer experience is a positive one.
This position provides support to the Sales organisation by obtaining, analysing and verifying the accuracy of order information in a timely manner, initiating and/or implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained, and supplying client service material related to: summary reports, carrier tracking, and other information particular to the customer’s needs.
Duties and Responsibilities:
* Complete, manage, and communicate out all generic and customer specific setup forms
* Manage customer issues with Order Entry Team processes pertaining to new orders
* Ensuring orders are transmitting properly and resolving any issues by working with the internal teams
Order management:
* Pricing correction and communication with Sales and Customer
* Confirm product supply and availability
* Transmit order to warehouse for fulfillment
* Follow up on order status to ensure orders ship on time
* Provide shipment tracking – upon request
* Collaborate with Order Control in managing customer portal requirements: tracking, etc.
* Communicating with Supply Chain and Logistics on product ETAs and availability
* Complete open order report for current customers
* Proactive communication with sales and the customer on any product delays/issues
* Investigating returns and discrepancy claims
* Escalate any shipping errors or transportation related requests to Logistics
* Work with Accounting on any order or shipment document retrieval for audits
* Support Accounting on related invoice or credit issues
* Maintaining and reviewing all customer routing guides
* Provide up-to-date pack out instructions to Warehouse for current customers
* Maintain written SOPs and SLAs for assigned sales operations
Essential criteria
Advanced Excel skills – Pivot Tables, VLookups

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