Job Ref: 212462081

Date: 2020-09-18 12:41:21

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Senior Service Design and Transition Analyst

Contract length: 6 months+
Location: Remote (longer term will be based in Milton Keynes)

Day rate: £351.49 Ltd/ Umbrella £306.90 PAYE

**This role is in scope of IR35**

Job Purpose:
To manage the Service Design & Transition element of Projects & Programs introducing new or changed Services into live operation and retiring old services. Matching the non functional requirements with the ITSS Operating model and the Service Catalogue.

Key Accountabilities:
1.Be the single point of contact for the project on matters regarding support.
2.Advise the project and support stakeholders of any deviations from technology and support strategy, standards and policies.
3.Translate the non functional requirements into a practical support model.
4.Facilitate the delivery of all agreed Service Acceptance Criteria including operational expenditure budget.
5.Create and publish agreed service artefacts such as (but not confined to) Service Definition, Service Level Agreement and Service Catalogue entry.
6.Chair any necessary meetings between the project and support stakeholders (internal and external) and provide regular progress updates to all support stakeholders.
7.Communicate any risks and issues affecting the support organisation to the Project Manager and log them in the Network Rail risk register.
8.Manage the Early Life Support period and facilitate a graceful handover to the operational support owners.

Essential
*Proven experience in Service Management.
*This role is aligned to the ITIL framework, therefore ITIL v3 Foundation
*ITIL v3 qualified to Service Design & Transition Lifecycle/Capabilities (Intermediate Level) or equivalent experience
*Good stakeholder management skills and experience.
*Good understanding & experience of using service management tools
*Good communicator across all levels

Desirable
*Demonstrates a good working knowledge of management structures and reporting procedure
*Understanding of risk management
*Formal Project and Programme Management qualifications such as APM, PRINCE2 and MSP or equivalent experience

Leadership Capability
The following key Leadership capabilities are expected to be demonstrated at Role Model level:
*Tracking Performance
*Thinking Flexibly
The following key Leadership capabilities are expected to be demonstrated at Good/Adds Value level:
*Creating Solutions
*Influencing others
*Building Teams
*Putting The Customer First

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