Job Ref: 212455464

Date: 2020-09-17 11:31:23

Apply Now

Services Sales & Contracts Administrator

MILTON KEYNES

FULL TIME

£22-26K PER ANNUM + Company Incentive Scheme (BONUS SCHEME SUSPENDED FOR 2020)

Reporting to the Contracts Administration Manager, the post holder will be responsible for all the administration associated with Scania contracts and support to the Captive dealers Services Sales teams. 

DUTIES AND TASKS

Responsibility for Contract Extensions, (production of quotations and customer liaison). 
Scrutiny of incoming contracts prior to submission for loading processing 
Scrutiny of any cancellation requests and administer 
Customer liaison for contract correspondence e.g. excess km charging, amendments 
To include production of Services Customer lead data for SSE’s e.g. 2+2 expiries, Used Sales, Parts campaigns, Connected Services 
Assist in production of contract quotes for SSEs / BDMs & New / Used Sales using existing systems 
Assist in production of Services quotes for the SSE’s/BDM e.g. workshop Services and Parts quotes 
Assist BDM in production of monthly reporting 
Ensure SSE/BDM compliance with Scania CRM system and develop program of ongoing use 
Point of contact for Services Sales CRM 
Certain customer specific reporting functions using Fleet Management Systems/Data etc 
Receiving of regional penalty charges, notifying customers of applicable charges and resolving queries 
Issuing VE103B – Vehicle on Hire Certification to customers, ensuring documents are raised and recharged to customers 
Assisting in the ad-hoc taxing and SORNing of vehicles where necessary (may require travel to local Post Office) 
Covering other roles in the department and other duties as required. 

CANDIDATE REQUIREMENTS

The ability to organise work on own initiative and work under pressure 
The ability to prioritise workload 
Have a good telephone manner, ability to sell Services and resolve Customer issues i.e. contract extensions, excess km charging 
The ability to work as part of a team 
Excellent Communication and People Skills 
Computer literacy to include Microsoft Word and Excel packages 
Ability to deal with all levels of customer service and deliver customer service excellence 
Knowledge of the Scania product would be an advantage but not essential 

SCANIA CORE VALUES

CUSTOMER FIRST               
RESPECT FOR THE INDIVIDUAL                     
ELIMINATION OF WASTE 
DETERMINATION                                 
INTEGRITY                                                         
TEAM SPIRIT

HOW TO APPLY        

If you wish to be considered for this opportunity, please apply online with a covering letter outlining why you feel you can make a positive contribution to the role, having first discussed this with your line manager. 

CLOSING DATE: 14TH AUGUST 2020

Apply Now