JOW1/RE1025

Receptionist

High Wycombe

Up to £18,200

Summary of Role:

The Concierge will report directly to the Facilities Manager. The Concierge will be the main point of contact for all visitors and residents of university properties. The Concierge will always seek to enhance the student experience by providing reception services, supporting key university events, undertaking room management and set ups, provide portering services, provide mail collection and distribution services, manage lost property, support and instruct other contracted services and support the delivery of all services to the Bucks New University Student properties.

Tasks & Responsibilities:

Job Specifics

The Concierge will be available Monday to Friday from 08:00 to 17:00 to undertake the following tasks and duties;

Reception duties

The Concierge will be available on site:- Green Periods – 08.00 to 17.00 at Windsor House, Hughenden Student Village and Brook Street during

– Red Periods – 08.00 to 17.00 at Hughenden Student Village and Brook Street

Support all events undertaken by the University and be the key point of contact for the Universities Accommodation Team
Manage and operate the office or reception area while on duty
Ensure the office/reception area stays clean and free of clutter
Maintain notice boards in the office/reception areas ensuring all information is up to date and provides students and visitors with all important information and communications.
Ensure a contact number to contact the Concierge (during the day) and the security team (evening/night) is available at all times
Manage, support and co-ordinate student and commercial arrivals, departures and all other room changes that occur throughout the year
Introduce themselves to students as soon as possible after they have moved in to ensure they are familiar with the services provided by concierge staff
Foster positive relationships with all Students and provide general advice and information to assist them
Sign Student's visitors in and out of the premises, ensuring all visitors are aware of the rules of the residence
Respond to enquiries from Students and the public in a helpful and friendly manner
Undertake accommodation checks to ensure rooms being kept to an acceptable standard, occupied or vacated
Operate the telephone/email system and respond to telephone/email enquiries
Ensure that all residents and visitors comply with the rules and procedures of the accommodation. All non-compliant behavior must be formally recorded and included in the handover with the security team.
Identify residents and their visitors who are not complying with their tenancy/license agreement and liaise with University management
Manage and escort on site contractor visits and activity ensuring all contractors are provided with a H&S briefing and access to areas needed to complete works and services
Ensure that at the end of and beginning of each day there is a formal handover undertaken between the Concierge Service and the Security ServiceAdministration Duties:

Support the FM Hard Services Maintenance testing regime by collating and reporting information when necessary
Maintain records and information of student arrivals and departuresKey Management:

Manage the issue and collection of keys/fobs/access technology to Students
All keys must be kept in a secure environmentLost Property:

Manage lost property ensuring that a log is maintained and that lost property is stored safely
Obtain a signature and IC number before returning lost property to the ownerRoom Set Up:

Set up rooms according to the Employer's published room booking timetable and in accordance with the Employer's standard layouts
Ensure rooms are clean, tidy and in the designated layout prior to the first timetabled use of the room
Undertake ad hoc room set up at short notice and in response to quick turnaround timesPortering:

Manage deliveries and collections of items arriving at University properties
Organise delivery and dispatch of linen and laundry items, bulky items and / or heavy items to and from customers and suppliers
Support the students to move in at the beginning of the academic year and move out at the end of the academic yearRelevant Experience:

Experience of customer service related roles.

Good understanding of H&S processes.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

Linsco are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

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