Job Title: Mortgage Services Sales Manager     

Basis: Full Time Permanent Employed Role

Location: Based within commutable distance of Milton Keynes with a mix of home and office based working subject to change in line with covid restrictions

Target: You must be Fully CeMAP Qualified with at least 36 months Mortgage Advice experience plus a Minimum of 18 Months Mortgage Sales Management experience to be considered

Rewards: Basic salary of £40,000 to £50,000 D.O.E plus bonus and commission to give a realistically achievable OTE of £60,000 to £70,000 plus benefits* 

Working Hours: (Permanent, Full Time Role) Mon-Fri 9AM-6PM but subject to hours required to fulfil the role

Timeline: Immediate interviews and start date

Connells Group is one of the largest and most successful estate agency and property services providers in the UK.

Founded in 1936 and with a network of nearly 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Alongside the Connells brand, the Group trades under other well-known and trusted local names including Barnard Marcus, Sequence, Sharman Quinney, and William H Brown to name just a few.

Connells Group Mortgage Centre (GMC):

This role is based in our GMC division, GMC is dedicated to delivering our Lifetime Mortgage Service to our existing customers.  We review the mortgages of over 30,000 Lifetime Members each year.

As a GMC Sales Manager you will be responsible for the oversight and management of up-to 10 Mortgage Advisers. The role represents a fantastic opportunity for a Sales Manager who is able to get the best from a team and is capable of delivering the results we expect.

Sales Management Responsibilities:

This role is responsible for the certification of the advisers under the span of control

Develop a team of Mortgage & Protection Advisers to achieve their personal business objectives and specific performance and quality standards set by the company

Support the recruitment, development and retention of Mortgage & Protection Advisers in line with the Company’s recruitment plan

Fulfil the role of Supervisor as defined in the Training and Competency Scheme, ensuring that the requirements of this scheme are implemented effectively at all times

Work closely with your colleagues in the mortgage and protection administration teams to ensure that a robust set of processes are followed to efficiently sales

Act as champion for the mortgage and protection sales process
In conjunction with the Sales Director, implement, monitor and evaluate business plans to achieve the required growth in revenue from a range of income streams

Ensure that team members maintain best practice and adhere to all relevant legislation, promoting a consistent, high quality, customer-focused approach to business processes ensuring that the principles of Treating Customers Fairly (TCF) are adhered to at all times
Create the culture and environment to support the Group’s core objective of delivering fair outcomes for all of our customers in all aspects of our dealings with them

Maintain and produce management information that enables effective monitoring and improvement of sales performance

Establish and maintain relationships with all staff within the business to ensure total integration and delivery of overall business objectives

Deliver a challenging and rewarding environment which encourages staff to continually develop, add value, improve ways of working and grow personally

Maintain appropriate levels of knowledge & skills at all times to remain competent to fulfil the role of Supervisor

Required Knowledge, skills and qualifications:

Ability to lead and influence a team of Mortgage & Protection Advisers
Well-developed analytical skills to identify trends from management information and sales observations with the ability to implement actions and Training & development plans required to improve performance

Ability to monitor, evaluate and develop people
Ability to effectively implement processes and make changes quickly and efficiently

Works consistently to improve performance with all team members
Highly competent PC user including Outlook, Excel and Word
An excellent knowledge of Financial Services core products i.e. Mortgages, Life Assurance, Critical Illness, Income Protection and Buildings & Contents Insurance

An understanding of the culture and style of the Financial Conduct Authority (FCA) and the scope of Conduct Risk and how business models should be based on a foundation of fair treatment of customers at all times

A good level of technical and e-commerce knowledge in order to train Mortgage & Protection Advisers to promote our services efficiently and effectively using a mortgage sourcing software solution.

Excellent inter-personal and presentation skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple format

Minimum 18 Months demonstrable Mortgage Sales Management, with full CeMAP mortgage qualification or equivalent

Highly organised, with a disciplined and structured approach to work
Benefits: 

Permanent Full Time Role
Outstanding monthly commission earnings. (Our top Sales Managers earn in excess of £70,000 PA)*

Extensive induction coupled with an ongoing training, support and development program.

25 days paid holiday plus Bank Holidays
Contributory workplace pension*
Death in service cover* 
*T&Cs Apply

If this role sounds of interest please forward your CV by clicking Apply Now, or call Darren Robins for a confidential chat on (phone number removed)