Account Management

* Processing of homecharge application for installation of an electric vehicle charge point – liaising with the customer

* Managing and prioritising workloads- emails, call backs, new applications, review of pre-booked applications

* Be able to receive basic electrical training to extract information from photographs

* Conducting a prequalifying telephone survey of the property

* Evaluating photos of electrical components within the property

* Review of technical survey reports and follow up with customers

* Arranging pre-booking dates for installation

* Processing payments to finalise booking appointments

* Delivering a high level of customer service through various contact points – email and phone

* Responding to general enquiries via email and phone

* Support field electricians with customer queries Your principle place of work will be at our Head Office