Deaf Services Bookings Coordinator
Monday to Friday 9am – 5.30pm
The role of the Deaf Services Bookings Coordinator is to be the first point of contact for clients who would like to book an interpreter and for language service professionals attending assignments. You will work closely with colleagues in the bookings team to ensure the smooth running of all day to day services. This will include services to be booked, requesting availability from interpreters and translators, confirming bookings, making amendments as required and filling short notice emergency bookings.
This role reports to our Deaf Services Manager.
Key duties
* Taking calls from clients and interpreters
* Checking email, fax and web bookings
* Liaising with Interpreters and Deaf Translators
* Using our database to book appointments
* Confirming appointments with both clients and interpeters
* Cross checking invoices
* Work within health and safety guidelines and be aware of your responsibilities for health and safety
* Adhere to company policies and processes, including Data Protection
Requirements
* Deaf Awareness is essential
* Good, clear telephone manner and customer service skills
* Able to work under pressure and to tight deadlines
* Able to demonstrate attention to detail
* Results driven with a positive outlook and a can-do attitude
* Team player