Contract Manager 
Circa £40k

Duties    

Management of all sub contractors 
Taking ownership of (receiving, managing and resolving) escalations, ensuring operations are fully aware of status updates at all times.
Managing KPIs within which should be measurable across regions. Point of contact for all Area Managers in the escalation process.
Direct contact with Estates Manager(s) 
Relationship with Area Managers vital, to be proactively managed via initial introduction and monthly call / meeting to discuss and update on issues etc.
Occasional attendance at monthly account review, and at Regional Operational meetings if required by Ops
Managing the regional age profile of Open jobs to ensure none reach 90 days without conclusion
Facilitate status updates on defined ‘job groups’ such as those raised by internal security / H&S processes.
(Dependant on model) ensure quotes are received within two-week SLA from initial visit, works completed within two weeks of approval, and / or closed where alternative quote selected.
Ensure CAFM KPI data is robust and accurate for region, identifying and driving opportunities for performance improvement
Occasional site visits to support compliance / project activity
Required 

Previous experience in FM working across a fast-paced multi-site Retail estate
Proven track record of managing supplier’s performance
Minimum IOSH Managing safely qualification
Excellent relationship management skills, with the ability to work collaboratively with internal and external teams
The ability to solve problems and make decisions, as well as think laterally and offer solutions
Knowledge of performance measures, KPI’s and SLA’s
Previous knowledge and use of the Verisae platform
Practical knowledge of Microsoft packages – Word, Excel, PowerPoint, Outlook etc.
Please give Paul a call on (phone number removed) if you would like some more information