Inspections Administrator
Location: Stokenchurch, Buckinghamshire, HP14 3SX
Salary: Competitive, DOE + Benefits, employee savings scheme, private healthcare + company pension
Contract: Full time, Permanent
DEKRA is the world's leading vehicle testing and inspections organisation, with over 47,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management.
In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.
We are now recruiting for an Inspections Administrator to join us on a permanent basis in Stokenchurch.
The main focus of the role is to ensure all daily tasks are completed to support our clients.
Key Duties of the Inspections Administrator:
* Answer incoming calls and assist clients or their customers with their specific enquiries
* Respond to all incoming emails and maintain all record logs
* General administration including checking automated invoice lines, liaising with dealerships and partners, ensuring all dealership and partner details are up to date
* Work to internal and external SLA's
You will also be responsible for completing daily tasks that have been allocated by the Inspections Team Leader, as below:
* Authorisation of affiliate codes
* Assist fleet management team with bookings, providing information on request
* Process requests and claims through our portal
* Reporting, keeping systems and inspection requests up to date
* Communicating with inspectors ahead of specific inspections
* Maintaining and updating our systems and spreadsheets
Essential Requirements:
* Experience within a customer service environment, preferably in an office/contact centre environment
* Excellent communication skills along with a good telephone manner
* Proven experience in providing exceptional customer service
* An ability to deal professionally, calmly and tactfully with customers and internal colleagues
* Proficient in all Microsoft Office applications
* A good geographical knowledge
* Experience in automotive dealership administration is desirable
The ideal candidate will possess the ability to work in a busy environment, use their own initiative, provide exceptional levels of customer service at all times, strive to go the extra mile and be a great team player.
This is a varied role in a fantastic team environment which offers the opportunity to make a difference to our business.
If you feel you have the necessary skills and experience to be successful in this role click on 'APPLY' today, forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please